Privacy Policy

La Habra Shine Co. ("we," "us," or "our") operates the website at lahabrashine.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

When you request a quote, book a service, or contact us, we may collect the following information:

• Contact information: Name, email address, phone number
• Service address: Street address and city
• Vehicle information: Make, model, year, and size classification (for auto detailing)
• Property details: Square footage and property characteristics (for driveway and house washing services)
• Photos: Images you upload of your property or vehicle
• Payment information: Processed securely through Stripe; we do not store your credit card details

How We Use Your Information

We use the information we collect to:

• Provide accurate quotes and schedule services
• Process deposits and payments
• Send booking confirmations and service updates via email and SMS
• Communicate about your appointment or service
• Improve our website and services

SMS/Text Message Communications

When you provide your phone number during the booking process, you consent to receive transactional SMS messages related to your service. These messages may include:

• Booking confirmations
• Appointment reminders
• Service status updates

Message frequency: Typically 1–3 messages per booking.

Opt-out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive text messages from us. You may also contact us at hello@lahabrashine.com to opt out.

Help: Reply HELP to any message for assistance, or contact us at (877) 821-2372.

Message and data rates may apply. We do not share your phone number with third parties for marketing purposes.

Third-Party Services

We use trusted third-party services to operate our business:

• Stripe — Secure payment processing for deposits and payments
• Google Firebase / Firestore — Database and file storage
• Twilio — SMS/text message delivery
• Resend — Email delivery for confirmations and notifications
• Google Maps — Satellite imagery for property estimation
• Ahrefs — Website analytics

These services have their own privacy policies governing how they handle your data. We only share the minimum information necessary for each service to function.

Data Security

We take reasonable measures to protect your information, including HTTPS encryption, server-side input validation and sanitization, and API rate limiting. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your booking and service information for as long as necessary to provide our services and maintain business records. You may request deletion of your personal data at any time by contacting us at hello@lahabrashine.com.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it.

California Privacy Rights

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:

• Request to know what personal information we have collected about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)

To exercise these rights, contact us at hello@lahabrashine.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at: